FAQs
🧙♂️ Frequently Asked Questions (FAQs) – Trend Wave
1. What products does Trend Wave offer?
Trend Wave offers a wide range of trendy and seasonal products, including Halloween costumes, decorations, accessories, shoes, bags, jewelry, kitchen essentials, phone accessories, and much more — all designed to bring style, fun, and convenience into your daily life.
2. Where do you ship?
We proudly ship across the United States and to many international locations. Shipping availability and delivery times may vary based on your location.
3. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard delivery within the U.S. usually takes 5–10 business days, while international orders may take longer depending on the destination and customs processing.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly through our website or the carrier’s site.
5. What is your return and exchange policy?
We want you to love your purchase! If you’re not completely satisfied, you can request a return or exchange within 14 days of receiving your order. Items must be unused, in original packaging, and in sellable condition.
6. What payment methods do you accept?
We accept a variety of secure payment options, including credit/debit cards, PayPal, and other popular online payment services.
7. Can I cancel or change my order after placing it?
Orders can be canceled or modified within 12 hours of purchase. After this window, your order may already be processed and prepared for shipping. Please contact our support team as soon as possible if you need changes.
8. Are the products true to size?
Yes! We do our best to provide accurate sizing charts for clothing, shoes, and accessories. We recommend checking the size guide on each product page before placing your order.
9. Do you offer discounts or promotions?
Absolutely! We frequently run seasonal sales, special offers, and limited-time discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
10. How do I contact customer support?
Our customer service team is here to help! You can reach us anytime via the Contact Us page on our website or by emailing us directly at support@trendwave.com. We aim to respond within 24 hours.